Return Policy

We advise all buyers to select and choose their product (including size and colour) carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller. It is absolutely possible to exchange or return a faulty product no problem. For faulty products or products that are the wrong size, we offer a fourteen (14) day replacement warranty from the date you receive your product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product.

Exchange or Return Faulty products

For any purchase, you have 14 days, from the reception or the withdrawal of your order, to request a return. In this case, you must contact our customer service to request a return:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

​All returned items must be intact and carefully packaged in their original packaging. If it is a bike, it must be like new, the meter must not show more than 5 km and the tyres must be clean. All labels must be present and attached to the product.

 No returns will be accepted if the items returned have been visibly used or damaged by the customer and such use or damage render the items unfit for sale.

Our after-sales service reserves the right to refuse a return. 

Change of mind

We are unable to offer guarantee on products or refunds for change of mind. We will however always endeavour to do our best to achieve the best and desired outcome for our consumers.

Warranties

Warranty:

1 Year (E-Scooter)

2 Year (E-Bike)

 Dragoon Bikes warranty includes:

  • Battery

  • Motor

  • The electric part

 Dragoon Bikes warranty does not include:

  • Damage due to wear

  • Misuse of the product

  • Absence or lack of maintenance

  • Non-compliant, irregular and abnormal use of products

  • Defects or specificities of a product mentioned in the article sheets

  • Defects and their consequences related to the improper use of the product for the purpose for which it is intended

 Any traces of modifications or disassembly will void the warranty.